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I am Silvia Peralta Martín, founder of TheBrandedPortfolio. Over the past decade in the luxury industry, I’ve witnessed firsthand the frustration of encountering a product or service that is truly outstanding, only to be let down by other aspects surrounding it. This experience doesn’t just tarnish the moment—it undermines the entire value perception of the brand. For me, this is unacceptable in the luxury industry, and yet, it is something that many businesses continue to overlook.

 

It was these frustrations that ultimately led me to create TheBrandedPortfolio. My mission is simple: to provide businesses with the excellence they need to reach the high standards of luxury that they aspire to offer. I specialise in identifying and filling the many overlooked gaps that exist throughout the business cycle, ensuring that every facet of a brand’s operation aligns with the luxury experience that their customers are looking for.

 

My passion for excellence was born during the years I spent living in both France and the United Kingdom. It was there that I discovered the true essence of what it means to deliver exceptional quality—not just in products, but in every interaction and experience. It was during these years that I not only developed my passion for excellence but also learned how to put it into practice, refining my approach to customer service and brand value.

 

Additionally, I am an Associate of King’s College London, where I also completed my Management degree. My academic journey didn’t stop there—I pursued a Master’s in Big Data and Artificial Intelligence, as well as a Junior MBA, all of which have deepened my understanding of how technology can be leveraged in business. However, over the years, I’ve found myself shaking my head as businesses blindly attach “AI-powered” to their branding, thinking that technology alone will make them thrive. While I am a firm believer in the right use of technology, I am equally passionate about ensuring it enhances the experience without detracting from the luxury essence.

 

At TheBrandedPortfolio, I specialise in refining customer experiences to not just meet—but exceed—expectations. Luxury is about more than just a product or service; it’s about creating an environment where every touchpoint, every interaction, and every detail is designed to offer something exceptional.